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Showing posts with label technology. Show all posts
Apple continues to define "cool" technology for the masses. Their laptops are super sleek and the iPod term now defines mp3 players, like Google defines search engines. A new software company, Runtriz, hopes to use the iPhone and iPod Touch to make it hip to carry these gadgets when you stay at your next hotel. An article in the Washington Post highlights the test of the "Hotel Evolution" product from Runtriz at the Malibu Beach Inn in Malibu, CA.

The "Hotel Evolution" application can either be loaded onto a guests existing iPhone or iPod Touch, or in the case of the Malibu Beach Inn, the guest is loaned an iPod Touch if they don't own their own. The software makes it possible for the guest to order room service, book spa treatments, retreive their message and set wake up calls. There are other options as well.

This is what I call bringing convenience to your hotel stay. Runtriz says that since the application is web based it will eventually be released for Blackberries and other cell phone platforms, like Google's Android.


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e This week I am writing from the BITAC (Buyers Interactive Trade Alliance and Conference) for Technology sponsored by Hotel Interactive in New York City. We are staying at the New York Marriott Marquis on Times Square. A beautiful hotel that has been recently renovated. For rooms in New York they are large and have modern amenities.

One of the topics for discussion this morning was trying to anticipate guest needs. The general consensus was that hoteliers have lagged behind in meeting the changing technology needs of customers. Some of the suppliers in the room suggested that customers want the flavor of the city they are in while others believe that to make travelers comfortable we should give them the creature comforts they are used to at home.

What do you want when you go to a hotel? Send me your comments and I will share them with everyone.

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